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Vets FAQs

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COVID-19

Learn more about how we're operating during this time.

Are you still seeing pets?
As the Coronavirus situation continues, many pet owners have concerns about their pet’s health and welfare and whether they can take them to the vets. We would like to reassure clients that we are still seeing animals and in order to protect both our clients and staff, like all of society we have had to adapt the way we do things.
Are you only seeing emergencies?
No, we are still dealing with all pet health situations, whether it is a real emergency or even if it is just advice on fleas. If you have any questions or concerns about your pet, please contact us on the number below and we will be happy to advise you on what to do next.
Will I be able to attend the surgery?
In the first instance, you should always phone the surgery on 0141 7788335. We may be able to give you some advice over the phone, either with a veterinary nurse or even have a telephone consultation with a vet. If you and your pet need to attend the surgery we will make you an appointment in the usual way. We are operating a “closed-door“ policy which means that we will let you in on arrival at your appointment time. Our reception staff will advise you on the procedure when they book your appointment.
Are you still doing neutering?
Neutering is not urgent and we have been postponing these procedures if appropriate. However, this is a situation that can change depending on the household situation and the sexual maturity of the animals involved. For instance, a male and female kitten in a house together at 2 months of age might not be a problem but could be several months later. In any case, please phone the surgery and we can advise you accordingly.
Can I get my puppy or kitten vaccinated?
Yes, although it may not be essential that it is done right away. It is essential that these young animals are protected against the major diseases, but we can advise you on when it can be done, depending on the risk factors in your situation.
My pet is due its annual booster vaccination, can it be done?
In the early days of lockdown, we postponed a lot of these vaccinations as there is a bit of leeway in getting it done right on time. However, as the lockdown goes on some of these vaccinations will become overdue if not done shortly so we are trying to clear the backlog, to avoid these animals lapsing completely and being at risk. If your vaccination is due, we will be in touch to advise and arrange, but if you have any concerns please get in touch with the surgery.
My pet is on long term medication and needs a repeat prescription or check-up; how is this done?
If your pet’s condition is stable then a phone consultation will usually take place to make sure everything is in order. If it is, then we make u the medication and you will be given a time to attend and collect. Where possible, payment for this should be made over the phone prior to collection.
How does social distancing work when I visit the surgery?
We have put in place several measures to ensure the safety of our clients and staff at the surgery. In the first instance if you or any of your household have symptoms or tested positive for Covid-19, then you should inform us when you contact us. If you are required to attend the surgery then we would ask that only one person accompanies your pet. You will be asked to wait outside or in your car until the waiting room is clear and once we are ready we will let you in. Depending on the situation we may take your pet from you and our clinical staff will do what is required and bring it back to you. There will only be one client in the waiting room at any time and we would ask that you respect the 2-metre distance rule with our reception & clinical staff. Sanitising hand gel is available if you so wish. Behind the scenes our staff regularly sanitise, surfaces, chairs, handles etc to ensure their and your safety. We are trying to operate our surgery in as safe a manner as possible, to maintain the welfare of all our clients’ pets. Your patience and understanding in these trying times is much appreciated. Our Baillieston clinic remains closed temporarily, but whatever your query, please phone us on 0141778 8335 and we will try and help.

Pet Emergencies

Find all the answers you need about emergencies or out-of-hours appointments.

Do I need to book/phone if there is an emergency?
If at all possible please phone to let us know what is happening rather than just turning up. By phoning we can have the necessary staff and facilities available for your arrival. A phone call helps us assess the nature of the emergency and allows our vets or nurses to speak to you directly and give you advice on what to do.
What if I have an emergency out of hours?
If you are unfortunate to have an emergency out of surgery hours, then still phone the clinic on the usual number. A recorded message will direct you to an out of hours emergency veterinary clinic where you can have your pet seen. Your pet will still remain registered with us. In the morning, the emergency clinic will pass on any history so that we can update our records.

About My Appointment

Information about booking, procedures and what to expect when visitng the vets.

Do I need to make an appointment?
Yes, for all non-emergency situations. Please phone one of our clinics and our reception staff will make all the necessary arrangements for you. Apart from your name and address, they will need to know which pet or pets you are bringing with you and for what reason. They need to know this so that they can allocate your appointment for the correct length of time and for the appropriate vet or nurse. They will also ask for or check your contact details such as mobile number and e-mail address, so that we can get in touch should we have to alter your appointment.
I don’t know what exactly is wrong with my pet – will the receptionist ask me?
They will ask, but we don’t expect a full diagnosis! Even a description as simple as “Just unwell”, “ not himself” or “scratching a lot” is sufficient, and can be a really big help to the vet to know what they are dealing with before you arrive. It may also help our staff prioritise your appointment “scratching his ears” is not as urgent as “collapsed while out for a walk”.
I want to bring two pets – do I need two separate appointments?
Just let us know , so we can allocate a double appointment.
Can I ask to see a specific vet or nurse?
Yes. When you phone for an appointment just ask the receptionist who you will be seeing. If you want to see a specific vet or nurse, simply ask to see that person. Vets and nurses vary which days they are consulting, so the receptionist will give you an appointment at an appropriate time. However, sometimes vets and nurses have other emergencies or situations to deal with, which means at the last minute they might not be able to see you. Our reception staff will advise you accordingly.
Can I ask to see a nurse?
Yes. Qualified veterinary nurses are highly trained and well placed to advise and deal with many of your pet’s problems. They can give advice on worming, buying a new pet, feeding, behavioural problems and nursing sick pets at home.
My pet gets really upset in the vets, will I have to hold them myself?
Our nurses are very capable at holding all sorts of animals. If you are worried just let us know. If there is something you know your pet doesn’t like or reacts badly to, please let us know before hand.
How long do appointments last?
Usually 10-15 minutes. Some procedures or investigations might take a bit longer. If your pet needs further investigations we might take it through to our kennels or treatment rooms, in which case you might be asked to have a seat in the waiting area or given a time to call back and collect.
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Costs & Insurance

Everything you need to know about out vet prices and pet insurance and general payment information.

Does my pet need to be insured?
No. Our charges are the same whether your pet is insured or not. If your pet is insured please let us know so we can advise you appropriately if you need to make a claim.
What is it going to cost?
Most procedures have a set price, so our receptionists can give you an indication of likely costs for such things as vaccinations, wormers and consultations. Our vets and nurses are more than willing to give you an estimate of likely costs, before you commit to further investigations, x-rays or operations. Usually a straightforward first consultation will cost in the region of £30 plus any drugs or medicines. Some procedures such as dentistry and investigative surgery are particularly difficult to estimate, as the extent of the problem can only be assessed during the procedure itself.
The vet asked to see my pet again, will I have to pay again?
Yes. Some conditions can be fixed with a single consultation, others require follow up consultations. The vet may want to see your pet again for numerous medical reasons e.g. To see if the treatment is working, to change the medicine or dose, or to do further tests. If this is the case, the vet or nurse will let you know at the end of the consultation if this is required, and when you should return. Some conditions might need to be seen again tomorrow, others in six months.
Do I have to pay at the time?
Yes. The vet or nurse will give you an indication of the cost and pass this through to the receptionist. She will prepare your bill and you can pay this on your way out. She will also book any further appointments for you.
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Registering & General FAQs

Find out about registering with a vet and other general information such as parking at our clinics.

What happens when I arrive?
Please report to the receptionist when you arrive, so we know you are there. The receptionist will check your details and make sure we have you and your pet’s details correct on our system. Even if you have several pets, each has its own separate medical record. Once booked in, the receptionist will let the vet know you have arrived.
What happens if I have not registered with a vet before?
The receptionist will take all your details and those of your pets and get you to sign a registration form.
I was registered with another vet before, how do I change?
All you need to do is tell the receptionist and she will take all your details and ask you to sign a registration form. We will then do all the rest, and request your pet’s details be sent to us from your previous vet. This ensures that we have your pet’s full medical history on our system.
The receptionist asked me to put my dog on the scales before I saw the vet. Why?
Just like people, pets gain & lose weight for various reasons – age, diet or illness. Dogs especially vary from Chihuahuas to Great Danes, so the vet needs to know what weight they are to work out things like drug dosages. Weight loss or gain can also be an indicator that something is not as it should be with your pet.
Will my pet be treated by a student?
Part of a vet’s training is to spend time working with vets in a clinic and this is important for them to develop not only their clinical skills, but also dealing with clients. We do sometimes have vet students, but they will never see or treat an animal without being under the direct one to one supervision of a qualified vet.
Is there parking at the clinics?
Yes. At our Sandyhills Veterinary Clinic in Shettleston Road there is usually plenty of on street parking just outside the surgery.
At our Baillieston Veterinary Clinic we have client parking spaces on site, or on the street.
Please park in the designated areas and respect other users of the car park.
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