ScotVet Privacy Policy

This policy sets out the basis on which any personal data we collect will be processed by us. Please read it carefully to understand your rights regarding your personal data.

The data controller is ScotVet Animal Health Ltd
Our surgeries and contact details: ScotVet Baillieston 1 Maxwell Street Baillieston Glasgow G69 6ED 01413786293
ScotVet Sandyhills 1453 Shettleston Road Glasgow G32 9AT 01417788335
www.scotvet.com info@scotvet.com

What information do we collect from you?

Information you give us: This is any information you give us via forms (filled out at any of our surgeries) or online, or by phone, e-mail, or other correspondence. This information may include personal details, including name, address(es), phone number(s), email address(es), animal(s) detail, financial information and bank account information.

Why do we collect this information? • To register you and your animals on our Practice Management System • For internal record keeping and clinical governance • To communicate with you in connection with your animal’s health • To record your animal(s) health and treatment history and apply relevant fees to your account, together with veterinary prescriptions, diets, consumables and other goods purchased. • To communicate with you for administrative purposes. • To provide you with service communications that enable us to perform our obligations to you (these may be sent by email, post, telephone, or SMS. • To deal with legal queries and comply with legal obligations.

On what lawful basis can we process your data? Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) We have a contractual obligation. (b) We have a legal obligation. (c) We have a legitimate interest. (d) We need it to perform a public task (e) We have a vital interest (f) Your consent

You are a client with ScotVet Animal Health Ltd and have your animals registered with us. This being the case, there is an implied contract for us to provide veterinary services to you. To fulfil this contract, we need to hold and use your personal information.

There is also a legal basis as we have an obligation to record the prescription and dispensing of pharmaceutical products against an animal and its owner on our Practice Management System.

There is also the basis of legitimate interest where we may contact you with newsletters etc to keep you informed of our services.

There is also the basis of performance of a public task in the public interest where the APHA could ask us to do work relating to welfare or notifiable disease outbreaks.

There is the basis of vital interests e.g. if we had to call an ambulance on your behalf.

Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email, phone or text message. You have the right to withdraw consent to marketing at any time by emailing us at info@scotvet.com

Who might we share your information with? For the purposes set out above, we have the right to share your personal information with: Selected third parties, some of whom we appoint to provide services including: business partners, and sub-contractors, for the performance of any contract we enter into with you. Third parties may include laboratories, microchip databases, and insurance companies. If you would like any more specific information, please contact us.

How is your data stored and kept secure? We are committed to protecting your personal and financial information. All electronic information kept by us is on secure servers. All archived paperwork is secure with limited access. We may transfer your data outside the European Economic Area e.g. animal transport /export and will only do this on your specific instruction.

How long do we hold your information? We will keep information for a maximum of 7 years after the end of our relationship with you unless we require the data in relation to a claim, for legal reasons or are required to remove data from our records Your data protection rights.

Under data protection law, you have rights including: Your right of access - You have the right to ask us for copies of your personal information. Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@scotvet.com if you wish to make a request.

How to complain If you have any concerns about our use of your personal information, you can make a complaint to us at info@scotvet.com

You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk