Terms & Conditions

Opening Times

Both Sandyhills and Baillieston Veterinary Clinics are open
Monday – Friday 8.30am – 6.30pm
Saturday 8.30am – 12noon (Baillieston Clinic Only)

Normal consulting hours & operating times are as follows:

• Baillieston Veterinary Clinic, 1 Maxwell Street, G69 6ED, 0141 378 6293
  Consultations are available at various times between 9am – 6pm, Monday to Friday.
  Consultations are available between 9am-11.30 on Saturday mornings.
  Operations & procedures take place Monday to Friday – for more information, please ask a member of our team.
• Sandyhills Veterinary Clinic, 1453 Shettleston Road, G32 9AT, 0141 778 8335.
  Consultations are available at various times between 9am – 6pm, Monday to Friday.
  Operations only take place 2 mornings a week – for more information, please ask a member of our team.

Emergency out-of-hours care

Out of hours emergency care is provided by Vets Now Hospital Glasgow, 123-145 North Street, Glasgow, G3 7DA . 0141 332 3212.

An out of hours emergency consultation will cost £218 at Vets Now Hospital Glasgow.

No patients are hospitalised at either of ScotVets clinics overnight, all patients requiring overnight care will be transferred by the owner to Vets Now Hospital Glasgow, 123-145 North Street, Glasgow, G3 7DA. Estimates will be discussed in advance of any patient transfer to Vets Now Hospital Glasgow.

Fee & Charging Structures

All veterinary consultations will incur a charge. A standard consultation with a Veterinary Surgeon is £52.50. Members of our unlimited lifetime care club do not pay for consultation fees.

All payments are due at time of treatment. Further information on the prices of consultations, procedures and medicines is available on request.

No direct claims are offered through the practice unless a pre-authorisation can be completed in advance of treatment.

Claims can be submitted to your insurance company, this will incur an administration fee of £17 for new claims and £14.50 for continuation claims. For more information please ask at reception.

Prescriptions are available from this practice

You may obtain Prescription Only Medicines Veterinary, (POM-Vs) from your veterinary surgeon OR ask for a prescription and obtain these medicines from another veterinary surgeon or a pharmacy.

Your veterinary surgeon may prescribe POM-Vs only for animals under their care.

A prescription may not be appropriate if your animal is an in-patient or immediate treatment is necessary.

You will be informed, on request, of the price of any medicine that may be dispensed for your animal.

The policy of this practice is to re-assess an animal requiring repeat prescriptions is a maximum of 6 months. The standard charge for a re-examination is £47.50.

Further information on the prices of medicines is available on request.

Please return any unused or expired medication to the clinic for safe disposal.

Procedures for second opinions and referrals

If you would like to request a second opinion either within the ScotVet team or by attending another veterinary clinic, please inform the team.

Referrals can be made to specialist veterinary clinics if treatment is required for specialist conditions outwith the treatment options available within ScotVet.

At ScotVet Baillieston & Sandyhills Veterinary Clinics we are striving to reduce our impact on the environment. We aim to enable our staff to develop their sustainability knowledge and apply it in our shared goal of creating a more sustainable practice.

Use of client data can be found in our privacy policy, alongside information on how to access data held about you and your pets.

Please get in touch if you have any further questions.

Our team can also be contacted through email info@scotvet.com or via PetsApp.